Computer User Support Specialist for AI Training Job at SaidGig, United States

  • SaidGig
  • United States

Job Description

Role Overview

Apply Tier 2/3 technical support expertise to help train next-generation AI systems through detailed, real-world troubleshooting input. This remote contract role focuses on diagnosing user technology issues, documenting effective solutions, and improving how technical support workflows are understood.

Key Responsibilities

  • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
  • Support Windows, macOS, and Linux environments, including connectivity issues involving TCP/IP, VPNs, and DNS.
  • Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
  • Provide detailed process insights that improve future support workflows and technical training data quality.
  • Collaborate asynchronously and explain technical concepts clearly in written and verbal communication.
  • Identify recurring support patterns and recommend process improvements to the project team.

Qualifications

  • At least 3 years of proven Tier 2/3 IT support experience.
  • Strong hardware and software troubleshooting skills across varied platforms.
  • Working knowledge of networking, including TCP/IP, VPN, and DNS troubleshooting.
  • Proficiency with ticket management systems and thorough technical documentation practices.
  • Excellent written and verbal communication skills, including the ability to provide user-friendly explanations.
  • Ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
  • CompTIA A+, Network+, or ITIL certifications are advantageous.
  • No previous AI experience is required.

Work Terms

  • Remote contract engagement.

Compensation

  • $30 to $55 per hour.

Application Process

  • Apply using an email address or Google account and accept the applicable terms and privacy policies to continue.

Job Tags

Hourly pay, Contract work, Remote work

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