Key ResponsibilitiesServe as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.Manage platform configuration, user access, licensing, workflows, and integrations.Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.Create and maintain technical documentation, knowledge articles, and support procedures.Participate in platform upgrades, implementations, and continuous improvement initiatives.Required QualificationsExperience supporting business applications, SaaS platforms, or enterprise technologies.Strong troubleshooting, analytical, and problem-solving skills.Experience working with vendors and business stakeholders.Strong communication, organization, and customer service skills.Preferred QualificationsExperience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.Experience managing software licensing, subscriptions, and vendor relationships.Experience with AI, automation, chatbots, or knowledge management solutions.Experience working in a manufacturing or enterprise environment.Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.What Success Looks LikeEnterprise platforms are stable, secure, and well maintained.Users receive timely and effective support with a strong focus on customer experience.Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.Documentation and platform configurations remain current and accurate.AI-powered solutions continue to improve employee self-service and support efficiency.Opportunities for automation and platform improvements are identified and implemented.We value our employees by providing:Competitive compensation based on skillsIndustry leading health, dental, and vision plansGenerous 401 (K) savings and profit sharingOn-site UW Health clinic, fitness center, and walking pathsEducation assistance and internal training programsElectric vehicle chargingMaternity & paternity leaveInterested in learning more on our robust benefits package we offer? Click here!This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.Job SummaryRequisition Number: DATAA007206Job Category: Information TechnologySchedule: Full-Time
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