IT Help Desk Technician Job at SDA Solutions LLC, Triangle, VA

  • SDA Solutions LLC
  • Triangle, VA

Job Description

Job Description

Job Description

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.

Summary:

The Service Desk Technician is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, server administration, handheld devices and mission applications support.

  • Provides on-site support to end users on a variety of issues.
  • Responds to trouble tickets
  • Successfully manages assigned tickets to closure
  • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
  • Follow-up with end users to provide status updates as per service level agreements (SLA's)
  • Support Tier II and Tier III engineering analysis initiatives when applicable

Location: Quantico,VA

Clearance: Secret Required

**Candidates without a secret clearance need not apply and will not be considered for hire.**

Education & Experience:

  • A Bachelor's Degree in a technical or business-related field
  • 1+ years? experience can be substituted for bachelor?s degree

Required Certifications:

  • Security + CE
  • Microsoft OS Certification

Job Tags

Contract work, Worldwide

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