Senior Technical Support Specialist Job at SRG, Clinton, IN

  • SRG
  • Clinton, IN

Job Description

We are seeking an experienced Senior Technical Support Specialist to provide hands-on end-user support in a fast-paced manufacturing environment. This is an immediate hiring need and a long-term contract-to-hire opportunity supporting a large, complex user base.

Key Responsibilities

  • Provide Tier II/III end-user support for a global workforce and onsite.
  • Troubleshoot and support Windows 11, desktop/laptop hardware, iOS devices, iPads, and iPods.
  • Manage and document incidents, requests, and resolutions through ServiceNow.
  • Support network-connected devices and end-user computing environments.
  • Assist with device ordering, deployment, refresh cycles, and end-of-life hardware projects.
  • Provide Audio/Visual support for conference rooms, town hall meetings, and collaboration technologies.
  • Support Microsoft Teams and Logitech video conferencing solutions.
  • Travel between site buildings as needed, and provide occasional on-call support during approved outage situations.

Qualifications

  • 5+ years of technical support experience in a complex enterprise environment.
  • Demonstrate proven experience supporting across multiple technologies.
  • Strong hands-on experience with Windows 11 and end-user hardware support.
  • Manufacturing experience preferred, ideally within a regulated environment.
  • Associate's or Bachelor's degree preferred.
  • Certifications preferred, including CompTIA (required preference), Networking certifications, and ITIL.
  • Experience with ServiceNow ticket management is highly preferred.
  • Must live within a reasonable commuting distance of the work site.
  • Dependable attendance and punctuality required; schedule begins at 7:30 AM with an 8.5-hour shift including lunch.

This role is ideal for a customer-focused IT professional who enjoys hands-on support, project work, and driving a high-quality end-user experience.

Job Tags

Long term contract, Immediate start, Shift work

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