Service AdvisorAssists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.Fields internal and external customer inquiries to the Service Department.Opens and closes work orders as directed by the Service ManagerMaintains service department filings and records under the direct supervision of the Service ManagerUpdate’s customer profiles using equipment, hours, or other information from the customer work orderMaintains service accessories and supplies and prepares replacement ordersPrepares Service Technician labor performance, productivity, and efficiency reportsProcess warranty and/or product improvement claims including the computation of charges, submission and follow-upParticipate in Service EDUCATE Training programs required for the development of skills and knowledgeMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsMakes necessary corrections and / or adjustments to receive accurate report informationSupplies Service Technicians with partsWorks on the Parts Counter as needed to support Customer Part needs. Knowledgeable of Parts Advisor and location of all parts in stock.Capable of working after hours to secure parts request to meet the needs of the customerMaintains knowledge of John Deere and competitive productsOther tasks assigned by managementExperience, Education, Skills and Knowledge:Experience working in a service and parts departmentUnderstands accounting fundamentals such as debits, credits, accounts receivable, accounts payable, and budgetsAbility to use standard desktop load applications such as Microsoft Office and internet functionsWorks well in a team environmentExperience communicating effectively verbally and in writingHigh level of attention to detail and accuracyHigh School Diploma or equivalent experience
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