Job Description

WIC Clerk

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are seeking a full-time WIC Clerk to join our Middletown, NY site.

Performs a variety of clerical duties for the day-to-day operation and implementation of the WIC program. Works with Qualified Nutritionist and other staff engaged in providing assistance to qualified women, infants and children. Performs job duties in compliance with systems and job specific standards.

Essential Functions:

• Maintains a positive work atmosphere by communicating in a manner that promotes inclusion, continuous improvement, cooperation and understanding with participants, coworkers and supervisors. Follows and responds to management direction.
• Maintain customer and employee confidence and protects WIC operations by keeping information confidential.
• Assigns and explains all appointments to participants, providing and reviewing appropriate forms required for appointments, including physical presence of family members.
• Establishes continuity of care by thoroughly documenting in a clear and concise manner any incidents or explanations needed in NYWIC
• Ability to manage clerical duties including answering phones, responding to messages and inquiries, scheduling appointments with accuracy, providing reminder calls and follows up on missed appointments.
• Reviews Rights and Responsibilities with participants at certification and uses short script for other appointments
• Provides and follows up on referrals to health and social services and documents in participant record
• Familiarity and utilization of available resources such as the NYWIC library, policies, helpdesk, scripts, complaints and vendor forms and NYWIC training guide
• Comprehends program policies including participant centered services, income, WIC certification overview, transfers and offering the opportunity to register to vote
• Maintains training log accumulating required number of continuing education credits annually
• Accurately screens and processes participants based on income, residency and category
• Provides additional program information on such topics as WIC benefits and the Farmers' Market Nutrition Program
• Clearly communicates and conducts program orientation, including explaining program benefits, issues eWIC cards, assists with set up of WIC2Go and provides list of approved vendors.
• Ensures notes and entries in management systems are timely, legible, accurate and professional in nature
• Is able to provide explanation to participants in unusual cases, such as foster children, custody issues or when further documentation is required.
• Actively participates and is responsive to changing needs of daily clinic function and flow

Education: High school diploma or equivalent required

Job Type: Full-time

Salary: $20.00 - $23.13 per hour

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