User Support Analyst - W2 Only, No 3rd Party Job at CBTS, Scottsdale, AZ

  • CBTS
  • Scottsdale, AZ

Job Description

Role: User Support Analyst

Location: Scottsdale AZ (Onsite)

Duration: 4 months, Contract-2-Hire

Pay rate: $40-50/hour W2 Only, client does not allow C2C

Job summary:

The User Services Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Key responsibilities:

  • Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment and other IT related systems
  • Create and manage user accounts and access
  • Perform Office 365 and network administration
  • Assist in IT Asset Management to ensure accurate inventory records
  • Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
  • Create knowledge base articles, checklists, procedures, and end-user training

Required skills:

  • Office 365 Administration
  • Microsoft Office Experience
  • Active Directory Experience
  • Exchange Server/ Exchange Online Experience
  • Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
  • Mobile Device Management Experience
  • AV Equipment/Video Conferencing Solutions Experience
  • Experience with Windows OS, MAC OS, iOS, Android

Please send resume ASAP.

Job Tags

Contract work, Work at office, Immediate start

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